It's the season for gift giving. That means it's also the season for scrambling to pay off your guilt by dishing out gifts to those who serve you and make…
“Father?” Said the almost five year old. “Listen, there is something I’ve been thinking about. You and I have been watching a lot of classic television programing lately. Shows like…
The meetings are held in the basement of a church near an all-night donut shop. Although both are helpful, the location is more about the donuts than the man upstairs.…
For the first time in his life he has come up with something funny. Months later he still calls back to it. And it is funny.He’s had funny moments before.…
Every memorable event in my life that happened before the spring of 2010 is filed away in my brain with a five-year buffer. My mental calendar from the era before…
I was on vacation during the month of July. I ceased all work related activities. I also didn’t… Read a USATODAY Eat airport food Shave Tell a passenger their flight…
In many ways… Hollywood’s depiction of airline life is completely wrong. In some ways it’s spot on and I claim those scenes as just another day at the office. My…
My work life and home life collided yesterday when my son complained that his toy Hess helicopter wasn’t working as it was supposed to. “My helicopter won’t fly anymore!” It…
I used to give lip service on Father's Day. Cards were sent and thanks were given and the love was spread around as abundantly and efficiently as I could spread…
Many days during my college decade were spent studying the Beat Poets and experimenting with stream-of-consciousness prose. We turned words cut from the newspapers into dialog and had nonsense talks…
He's only four and he already thinks he's smarter than I am. He's learned how to give the look that says, “Seriously? I wasn't born yesterday you know?” I give…
Filed away years ago as, “Well, that sure was stupid.” Once, I met Southwest founder and former CEO, Herb Kelleher in the airport. We talked at length and I got…
Since the beginning, there have always been two pilots up on the flight deck. Had it not been for the Wright Brothers, maybe we'd only have one seat up there.…
We obviously spend lots of time around the humans. We are in the service industry after all. Day in and day out we spend our time carrying you, your loved…